How we hit the
sweet spot

How we hit the
sweet spot

Over recent years, A UK market leader has grown both organically & through acquisition. The resulting brand portfolio has brought added pressure to the supply chain and its goal of achieving a customer service level of 98.5% or better. Hansaya Consulting were asked to carry out a study across the supply chain to gain an understanding of how the customer service levels could be maximised within the existing working capital constraints.

Hansaya Approach
The Hansaya team worked alongside a small project team, including Supply Chain, Commercial, Purchasing, Manufacturing & HR to develop and implement the new ways of working required to deliver the necessary improvements, as well as developing the “System For Management” (SFM) required to control the whole, supported by a number of KPIs & business metrics.

Actions Taken Commercial:

  • Review of customer groupings to establish accurate base forecasts
  • Implemented procedures to introduce rigour to the execution of customer promotions
  • Upgraded the sales review process & the link to customers
Supply chain:
  • Removal of night shift
  • Reduction in Technical procedures and paperwork
  • Integration of Supply Chain activities
  • Introduction of improved forecasting systems
  • Removal of night shift
  • Plan stability and attainment improvement
  • Effective capacity management

Minimise the revenue loss resulting from finished goods shortages through a 3%improvement in customer service.

Develop the future state system for managing, enabling the business to respond more quickly to market requirements.

What our
clients have

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At Hansaya Consulting, we have one goal: to add sustainable value to our clients’ businesses, so that their investment in us is not only returned, but profitable.

If you’re interested in results for your business